BF Communications Terms & Conditions

Last updated: November 3, 2026

Please take a few minutes to read these Terms & Conditions. By using bf-communications.com, subscribing to our internet, video or voice services, or opting in to our text messages, you agree to be bound by them. If these Terms don’t answer your question, contact us at [email protected] or +1 (509) 955-7813.

Draft for review, not legal advice. Items in [brackets] need to be confirmed or completed before publishing.

1. Scope and Acceptance

These Terms govern your use of the website at bf-communications.com and our fiber internet, video, voice, Wi-Fi and related services, including installation, equipment, support, emails, calls and text messages (together, the “Services”). The Services are provided by BF Communications, Inc. (“BF Communications,” “we,” “us,” or “our”), 100 N Howard St, Ste R, Spokane, WA 99201.

By accessing the website or subscribing to the Services, you confirm that you have read, understood and agree to these Terms and our Privacy Policy. If you subscribe for a business, you confirm you are authorized to accept these Terms for it. If you do not agree, please do not use the Services.

Changes to these Terms. We may update these Terms at any time. The updated version takes effect when posted on this page, and the “Last updated” date above will change. For material changes affecting your service or charges, we will give you at least [30] days’ notice by email, text or your bill. Continued use of the Services after a change means you accept it.

Privacy. We collect the details you give us (such as your name, service address, email, phone number and billing details) to set up, support and bill your service, send communications you requested, and meet legal obligations. We also collect network and usage data needed to operate and secure the network, and basic website data through cookies. We do not sell your personal information. Full details are in our Privacy Policy.

2. Our Services and Eligibility

BF Communications provides residential and business services in its service area, including:

  • Fiber internet: high-speed internet plans, including GigUp Certified service.
  • Whole Home Wi-Fi and Internet Security add-on services.
  • Video: HomeStream TV, and help choosing traditional and streaming TV options.
  • Voice: home and business phone plans.
  • Business services: fiber-based connectivity for local businesses.

Availability. Service depends on your address being within our network coverage area [confirm service area] and on a successful installation. Plan details, speeds and prices are shown in your order.

Speeds. Advertised speeds are maximum “up to” speeds over a wired connection. Actual speeds vary with your devices, Wi-Fi, network congestion and the sites you use. “GigUp Certified” and similar labels describe our network and installation standards, not a guaranteed speed on every device.

Video and third-party streaming. HomeStream TV channel lineups and pricing can change when programmers change their terms. Third-party streaming services (such as YouTube TV, Hulu + Live TV or Sling TV) are provided by those companies under their own terms. Any promotional discount we offer for them, such as $10 off for 6 months, applies only as stated in the offer.

Emergency calls (911). If your voice service uses the internet, 911 calling may not work during a power outage, internet outage or equipment failure. Give us an accurate service address and update us before moving equipment. Keep another way to call 911 available.

Eligibility. You must be at least 18 years old to subscribe, and you are responsible for all use of the Services at your service address.

Your account. Keep your account login and PIN confidential. You are responsible for activity under your account.

3. Billing, Payment, Equipment and Cancellation

  • You agree to pay the monthly service charges, installation fees, equipment fees, video programming fees and taxes shown in your order. Service is billed [monthly in advance].
  • Payment is due by the date on your bill. If you enroll in AutoPay, you authorize us to charge your chosen payment method each billing cycle until you cancel AutoPay.
  • Late payment. Late payments may incur a fee of [amount]. If your account is more than [30] days past due, we may suspend or disconnect service after notice, and a reconnection fee of [amount] may apply.
  • Promotions and price changes. Promotional prices end at the end of the promotional period. We may change regular prices with at least [30] days’ notice.
  • Assistance programs. Discounts under Community Connect or similar programs depend on your continued eligibility and the program remaining available. [Note: the federal ACP ended in 2024; update this page.]
  • Routers, Wi-Fi extenders, set-top boxes and voice adapters we provide remain our property. Return them within [14] days after cancellation, or you may be charged the replacement cost.
  • You permit our technicians to access your property to install, maintain and repair the Services. If you rent, you are responsible for getting the property owner’s permission.
  • You may cancel at any time by contacting us. Service ends at the end of the current billing period unless your order includes a term commitment with an early termination fee.
  • Billing disputes. Contact us within [60] days of the bill date if you believe a charge is wrong. We will review it and credit any error.
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4. SMS / Text Messaging Terms

  • Program description. BF Communications’ text messaging program sends customer care and account messages, such as installation and appointment reminders, service outage and restoration alerts, billing and payment reminders, and replies to your support requests. [Add “and occasional marketing messages about our plans and offers” only if marketing will be sent.]

    How you opt in. You opt in by checking the SMS consent box when you sign up for service or on our contact form and providing your mobile number, or by texting [KEYWORD] to [number]. Consent to receive texts is not a condition of any purchase or service. You confirm that you are the subscriber or authorized user of the mobile number you provide.

    Message frequency. Message frequency varies based on your account activity and service events.

    Cost. BF Communications does not charge for text messages. Message and data rates may apply, according to your mobile carrier’s plan.

    Opting out. Reply STOP to any message at any time to stop receiving texts. You will receive one final message confirming you have been unsubscribed. You can also opt out by emailing [email protected]. To rejoin, text START or opt in again.

    Help. Reply HELP for assistance, or contact us at [email protected] or +1 (509) 955-7813.

    Carriers. Mobile carriers are not liable for delayed or undelivered messages.

    Privacy of mobile information. We will not share or sell your mobile number or SMS opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers that help us deliver messages, and as required by law. See our Privacy Policy.

    Sample message: “BF Communications: Your technician visit is confirmed for [date] between [time window]. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”

5. Acceptable Use and Intellectual Property

  • Acceptable use. You agree not to use the Services to:

    • Break any law, or send or store illegal content.
    • Send spam, robocalls, phishing or unsolicited bulk messages.
    • Spread viruses or malware, or attack, scan or gain unauthorized access to any network, system or account.
    • Infringe copyrights, trademarks or other rights, including by redistributing TV programming.
    • Resell or share the Services outside your service address without our written permission.
    • Use the network in a way that degrades service for other customers.

    We may investigate suspected violations and suspend or end service for serious or repeated misuse. We may manage the network reasonably to keep it secure and reliable.

    Security. You are responsible for securing your own devices and Wi-Fi network. Our Internet Security add-on reduces risk but cannot prevent every threat.

    Copyright complaints. If you believe content transmitted over our network infringes your copyright, send notice to [designated agent / email] with the details required under the U.S. Digital Millennium Copyright Act (DMCA). We may suspend or end service for repeat infringers.

    Our content. The website and its text, graphics and logos are owned by BF Communications or its licensors and protected by copyright and trademark laws. Third-party names such as YouTube TV, Hulu and Sling TV are trademarks of their owners. You may not copy, modify or republish our content without written consent.

6. Links, Disclaimers and Limitation of Liability

  • Links to other sites. The website may link to third-party sites and streaming services we do not operate. We are not responsible for their content, availability, security or privacy practices.

    Disclaimer. THE SERVICES AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not guarantee uninterrupted or error-free service or specific speeds. Outages can result from weather, power failures, third-party networks, maintenance and other causes outside our control.

    Service credits. If your service is out for more than [24] consecutive hours because of a problem on our network and you report it, you may request a prorated credit for the outage period. This credit is your sole remedy for service interruptions, unless a business agreement says otherwise.

    Limitation of liability. TO THE FULLEST EXTENT PERMITTED BY LAW, BF COMMUNICATIONS AND ITS OFFICERS, EMPLOYEES, CONTRACTORS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM THE SERVICES, INCLUDING ANY INABILITY TO REACH 911. OUR TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SERVICES IN THE [3] MONTHS BEFORE THE CLAIM. Some jurisdictions do not allow certain limitations, so they may not all apply to you.

    Indemnity. You agree to indemnify and hold harmless BF Communications from claims, losses and expenses (including reasonable legal fees) arising from your misuse of the Services, use by others at your service address, or your breach of these Terms.

7. Disputes, Governing Law and Contact

  • Informal resolution. If you have a dispute with us, please contact [email protected] first so we can try to resolve it informally within 30 days. You may also file a complaint with the FCC or your state utilities commission.

    Governing law. These Terms are governed by the laws of the State of [Washington], USA, and applicable federal law, without regard to conflict-of-law rules. Any dispute not resolved informally will be brought in the state or federal courts located in [Spokane County, Washington], or in small claims court if it qualifies. [Optional: replace with binding individual arbitration under AAA consumer rules, with a class-action waiver and a 30-day opt-out.]

    Termination. We may suspend or end the Services if you breach these Terms, fail to pay, or use the Services unlawfully, with notice where the law requires it.

    General. If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms, our Privacy Policy, and your order or service agreement are the entire agreement between you and us about the Services. If they conflict, your service agreement controls.

    Accessibility. If you have a disability and cannot access these Terms in their current format, contact us and we will provide them in an alternative format.

Contact us

BF Communications, Inc.
100 N Howard St, Ste R, Spokane, WA 99201
Email: [email protected]
Phone: +1 (509) 955-7813
Hours: [support hours and time zone]